Arcsight smartconnector not working properly since we installed SEP

Hi All

My organization uses Arcsight and I am having issues getting Arcsight smartconnector to work properly since we installed SEP. I already thrown this problem to the Arcsight forums and we came to the conclusion that we have to exclude the smartconnector directory from the anti-virus scanner and if the application does some other special monitoring on its software make sure the smartconnector processes are excluded from it.

I tried folder exception but is not helping

i want to know in detail how to correctly do the exemption for my arcsight connectors, what is the difference between folder and application exemption? do i need to do from the SEP client or the manager or from both?

Anyone have any ideas?

Hatem Metwally