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SEP14 MP1 command line install results in unmanaged client

April 25, 2017, 2:23 pm
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I need a solution

Hi,

When I do my normal Mac SEP 14 MP1 install via command line it is resulting in an unmanaged client. I've been working with support since March 10th and they are completely useless. I have tried it on multiple machines and it fails on all of them. I take my normal "Symantec Endpoint Protection.zip" you get when exporting from SEPM, unzip it and run:

sudo /usr/sbin/installer-pkg "Symantec Endpoint Protection/Additional Resources/SEP.mpkg" -target /

and it installs but is unmanaged, has no virus definitions and can't connect to my server. If I run the "Symantec Endpoint Protection Installer" using the UI it installs properly and connects to my SEPM.

Any thoughts? I am doing the exact same process as in 12. Thanks.

Dan

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Add incoming firewall Exception for Specific IP Addresses to all computers?

April 26, 2017, 3:46 am
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HI,

Im trying to add a Firewall rule which allows connections from 16 specific IP addresses to all clients. The 16 IP addresses are servers which do not have sep installed on them

So far i cannot find a way of configuring this as the FW rules a configured to allow specifc services and ports from any IP address.

I would like the 16 IP addresses i have to connect to client compuyer on any port.

does anyone know how this can be done?

Thanks.

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FindNextFile fails during scan

April 26, 2017, 6:54 am
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I need a solution

scan is cruising along, and then I get "FINDNODE: FindNextFile failed: 0x20000000".

have tried repairing file system, deleting last file scanned, to no avail

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Client state as 'Offline' - Agent installed & connected

April 26, 2017, 6:54 am
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Hi,

I'm having a problem I'm trying to figure out for the last few hours..

Few of my clients are showing state as 'Offline', although the Endpoint agent is actually installed on the computers and is connected to the server as I can see in 'Troubleshooting'.

I cannot control them from SEPM.

I do get updates on the clients.

I tried to restart the client computers - didn't work.

I tried to search for clients, I did find them but they are offline.

I think that maybe the client IP has changed, but shouldn't that be updated in the sepm?

how do I update the client IP or refresh it somehow?

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Gentoo Client Compatibility

April 26, 2017, 11:17 am
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Hello,

Is there a SEP 12.1 or SEP 14 Linux client installer that is compatible with Gentoo? Based on documentation, it looks like a no. I'd just like some quick confirmation.

Thanks!

-Alex

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unable Ping, RDP and Login after SEP client upgrade to 14

April 26, 2017, 11:58 am
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Hi 

   I have updated SEPM to 14.0.1904. When i install client on windows 10 (had previously SEP Client 12 installed), i am unable to ping, RDP, or login with new account at all. seems like it disable network card. But when i login as cache crendential, ipconfig from comptuer, getting right ip. 

Policy was imported from SEPM 12 TO SEPM14, so there is no changed on policy.

RDP and ping enable in policy as shown below. Any help???

Image may be NSFW.
Clik here to view. Disable_Firewall.JPG

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New self-help resources for Endpoint Protection

April 26, 2017, 4:11 pm
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I do not need a solution (just sharing information)

Symantec Support is introducing a comprehensive set of self-help resources called Support 101.

Support 101 is designed to help you with the most common questions or issues when installing, configuring, or managing Endpoint Protection.

Topics for Endpoint Protection* include:

To access the full set of resources for Endpoint Protection, visit https://support.symantec.com/en_US/endpoint-protection.html.

*other products coming soon.

Feedback

We value your opinion. If you have any feedback for improving the knowledge base, please let us know by replying directly to this thread.

You can also suggest improvements within individual knowledge base articles by clicking "Did this article resolve your issue?" Your feedback is then reviewed and acted upon by our support agents as part of a regular review process.

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SEP 14 console

April 27, 2017, 2:34 am
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Hi,

we have SEP console on 12.1.6  running on windows 8.1 32 bit os. can we migrate to SEP 14 on same server also. need clarificatoin on that.

Can we install SEP 14 manager on desktop OS having win 7/810 32 bit ver.

appreciate your commment

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TwoBee virus

April 27, 2017, 4:42 am
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I do not need a solution (just sharing information)

Hellow

I found an article about a new threat.Link below.
The article describes the new virus TwoBee.Also called Trojan-Banker.Win32.TwoBee.gen.The virus substituting the requisites in payment orders in the programs of interaction with banks (Bank-Client or "Банк-Клиент").
Does Symantec protect endpoint security from the TwoBee virus? https://securelist.ru/blog/intsidenty/30264/finansovaya-kampaniya-twobee/

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A scheduled LiveUpdate session is running. You cannot run another LiveUpdate session at this time.

April 27, 2017, 5:56 am
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Hi dear firends ,

I faced interesting thing on customer site today. SEP Manager 14.0 scheduled LiveUpdate can't start automatically and can't update itself for one week. The odd thing is when i triggered the LUALL manually SEP Manager can update itself properly and distribution of virus definitions to clients are ok. When i trigger SEPM LU on SEPM interface it gives a notification and it says "A scheduled LiveUpdate session is running. You cannot run another LiveUpdate session at this time."

I found Brian's article who has previously live same issue on the Symantec forums. Hello Brian by the way, according to this discussion did you find something as solution for this issue ?

https://www.symantec.com/connect/forums/sepm-liveu...

I think i will create a case for this and also i write a windows scheduler task on server which is triggering LUALL.exe hourly and at least this temporary solution is saving my day for now.

Best Regards,

Batuhan Çalın

Agilis Tech. Solutions / Symantec Gold Partner

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Unable to install client on computer

April 27, 2017, 6:16 am
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Hi,

I've been trying to install endpoint protection client 12.1 on a Win 7 computer for the last few hours..

Remote install, success on pushing the installation, but nothing happens on the remote computer.

Manual installation, Setup running for few minutes, finishes and doesnt actually install the software.

After a restart, I receive on the SEPM, Install failed, rolled back.

I have no clue how to procced from this point.

I ran SysDiag and I have no errors on install the software..

I'm installing 32bit version on win 7 32 bit.

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HIGH Memory Usage on SQL

April 27, 2017, 7:13 am
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Seperate SQL Server, SEPM Version 12.1.6 Ru6 - 7000 clients 

SQL Server memory usage is holding steady at 89% for the last 24 hours.
(Total 8gb)

No Jobs are pending

According to Article TECH169953 - This is normal and will release at some point.

Anything to be concerned about - this is throwing monitoring team into panic mode.

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SEPM Remote Push Error Computer Browser Network Provider

April 27, 2017, 7:32 am
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I have been running Symantec Endpoint Protection Manager 14 on my Windows 2012 server for about a month.  This week I started having issues during a remote push to clients.  At first it told me that the computer browser service was not running.  So I looked in Windows Services and found it disabled.  I enabled and started the service and tried again and received the following error that I am stuck on.  Network Provider: Microsoft Windows Network Error: The service has not been started.

No other details on the error message.  I have tried turning on network discovery and still receive the same error.  If I search the network for the client IP address I am able to push to the client, but I can no longer use the Browse Network tab in the Client Deployment Wizard.

Please help.

SEPM Version 14 MP1 build 2349 (14.0.2349.0100)

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Can SEPM import Host Groups (used in Policy Components) from AD?

April 27, 2017, 8:04 am
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I have a question about what can be imported into the Symantec Endpoint Protection Manager from AD.   I'm already familiar with how to import user accounts and groups of client endpoints from an AD OU, but I am unsure if the same thing can be done with Policy Components.    

Rather than manually manage Host Groups that we use in some of our firewall rules, we'd like Host Groups to be linked to a group in AD and automatically updated.   That way, for example, if we had a custom Allow Server Farm firewall rule, we would not have to manually edit the associated Host Group that lists every IP address, range, or hostname in the server farm - it could be added to an AD group by another team, and automatically imported.

Is that possible?

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Risk log - Field computer returning empty

April 27, 2017, 8:56 am
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Hello everyone,

Recently I made the migration of the entire environment version 12.1 ru7 to version 14 mp1 without problem.

Daily I export the log comprehensive risk report from the last 24 hours to treat infections from the table Risk distribuition by Computer.
After exporting the query in the field Monitors / Risk / via hostname (or computer or ip address), but the search result is empty.

Searching without the fields (computer or ip address) filled in, it is possible to view the data of the infection.

Anyone have this same problem?

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Multiple Licenses within SEPM

April 27, 2017, 9:24 am
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Hi,

I have an existing SEPM installation managing 10 clients at present with SEP only, licensed correctly. We have recently taken over another site of 11 clients which we wish to use this instance to manage also. We have purchased new licenses.

Q: Can I import the additional license into SEPM to keep the license count correct? The existing and new licenses do not expire on the same dates!

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Migration Question

April 27, 2017, 11:26 am
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Hello

Not sure if anyone performed this ! I currently have a SEPM server at 12.1.5. I was running Windows server 2008 32bit on it ( not sure why but might have been a licence issue at the beggining ). So i want to migrate to version 14 and have another VM server running this time Windows 2008 R2 64 bits.

Now my question : Is it possible to perform a server to server migration to import my config / clients from the old server then push the workstation to the newer client ?

If you have any question please ask :)

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SEP client are not getting updated

April 28, 2017, 2:51 am
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SEP clients not getting updated through liveupdate.Getting below error

Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : DEPLOY DLL LOCATION: IU will read the DLL location from registry - SSEIUDeploy
Wed Aug 13 10:40:44 2014 : REG SUCCESS: Success while opening key 
Wed Aug 13 10:40:44 2014 : REG FAILURE: Failed while fetching the path from registry.
Wed Aug 13 10:40:44 2014 : IGNORE ENTRY: Ignoring entry for VIRSCAN.zip because of registry read failure. Error occurred while reading the path for the Authorization DLL from the registry.
Wed Aug 13 10:40:44 2014 : The product corresponding to this entry in iuconfig.xml is not installed on the system.

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Symantec Definitions to Detect TA17-117A Intrusions Affecting Multiple Victims Across Multiple Sectors

April 28, 2017, 9:24 am
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I would like to know when Symantec has definitions to detect TA17-117A Intrusions Affecting Multiple Victims Across Multiple Sectors (https://www.us-cert.gov/ncas/alerts/TA17-117A ) and then the corresponding definition versions, which will detect this threat.

Thanks,

Scott

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SEPM 14.0 MP 1 Java Console - Failed to connect to server

April 28, 2017, 9:28 am
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We just recently upgraded our SEPMs from 12.1.6 MP 5 to 14.0.2 (MP 1), 3 servers running Server 2012 R2 Standarad and connecting to a SQL database on a cluster of two similar servers, and from my one machine I was able to connect fine through the Java applet.  However from another machine after the Java console is giving me the error that it is failing to connect to the server.

I tried with the IP, confirmed that all servers are in the Java sie exceptions, can telnet to 8443 and 8445.  Cerrt is installed properly and I can access through the web console without issue.  I restarted the SEPM web server with no result.  Both workstations are running Windows 7 Proffessional though the one it is working on is 32 bit and the one it is not working on is 64 bit.

A co-worker of mine can access the web console and the Java console however both are failing run any reports.  He is running windows 7 proffessional as well and I believe his has a 32 bit machine.

Our consultant has no issue as I did not on that machine at our other office.  He is also running windows 7 proffessional.

Not sure what to try next.

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