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SEPM

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I need a solution

I have one SEPM primary site with management server and I have installed one remote site with the existing management server. Now when I am trying to add client from the remote site I get an error message stating there is no availability of client packages to be deployed.

Please help. TIA

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LUA Product

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I need a solution

Good morning, in LUA I am downloading 12.1 RU6 product. Can someone tell me if the section for client update is for automatically upgrading the SEP client itself? I dont want SEP clients to be updated with the latest version of the product. the only update I want is virus, threat protection, ect..

Capture_1.JPG

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1479905527

Manually check ALL loadpooints?

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I need a solution

Does anyone have a complete and comprehensive list of all places software (a trojan for example) can load on a Windows (10) computer?  As an admin I check things like the Run keys, STartup Items, stuff found in msconfig, etc., but when I watch a Symantec scan and it talks about scanning loadpoints, I see a ton of CLSID's, various other registry keys, and a variety of file system path items.  I would like to have the ability to manually check some of these items if I could, because as we all know sometimes it's not about finding malware but also about locating PUP's that the endpoint secuirty hasn't flagged. 

Thanks! 

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Repeated "new program" prompts

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I need a solution

I'm running 12.1.6 MP6 on Windows 10 - managed.

I'm seeing some issues with the "new program" popupos

a) In many cases the file path/name is corrupted ie:

sym1.png

This may purely cosmectic, but I wonder if it's also causing pattern matching issues since I soon end up with many

Screenshot 2016-11-23 13.02.56.png

I get similar for inbound and outbound.

I am then also seeing multiple popups for an app - for example

Screenshot 2016-11-23 11.50.52.png

this will occur repeatedly, albeit with different local ports. I had expected that clicking yes would allow not just that local port for the app, but all ports? Here we can see it affects both apps with corrupted names, as well as decodable names -- 

So it pretty much looks as if these answers are not being persisted - certainly between reboots, and possibly not within a session.

Each boot results in a slew of such prompts, as well a recompile of some open source code.

Are there known issues in this area with this level of SEP and Windows 10? 

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When restart system sep client works

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I need a solution

Hi team,

When restart system SEP start working and updates in some cases on deferent deferent systems, why when restart SEP will work.

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SEP 14 Next gen technologies

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I need a solution

Hi All,

I have gone throught the data sheet,

I just wanted to know what are the SEP 14 features has been enhanced, also does it includes Auto protect Insight & SONAR technolgies.

What is Rest API....

Appreciate your help.

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1479927974

Is the cloud based detection optional for v14?

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I need a solution

Most of our servers don't have internet access for security reasons. Will v14 still function without internet access?

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"Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation."


How to Block exe files

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I need a solution

What do I need to do if I do not want to run exe files in my pendrive and is there any option as such only for few users exe files should run and for few users can we block notepad or IE etc. Please assist. Thank you.

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After update SEP from 12 to 14 clients have BSOD

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I need a solution

Hello all.

After update SEP from 12 to 14 version clienst have BSOD.

Temporary solusions downgrade client ti 12 version.

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Action on Infected Sites says "Not Applicable"

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I need a solution

Hi,

When I tried was going through a report of the Infected Sites, I found "Not Applicable" in the action field.

I went through other action fields in the article : https://support.symantec.com/en_US/article.TECH102052.html ; but I could not find the meaning of the action Not Applicable.

I also went through one thread which had a similar question, but that was remain unanswered.

The link for that thread is: https://www.symantec.com/connect/forums/av-action-taken-not-applicable !

I wanted to know the meaning of this action.

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Error login to SEPM 14 Console "Unexpected server error"

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I need a solution

  Hi all,

  Yesterday we've upgraded our SEPM server from 12.1.6 to the newest version 14. Although the upgrade passed properly, now we are unable to login to SEPM console. We are constantly getting error "Unexpecteted Server Error". We've restarted SEPM service few times, restarted the whole server but without success. We've also made a repair of the SEPM, but again without success. It is strange, because a week ago we've upgraded another server with same performances from 12.1.6 MP6 to 14 and managed to login to the console without any problem.

   Please help us to resolve this issue.

   Thanks in advance!

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Insight Servers

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I need a solution

Hi there,

I'm trying to test connectivity to Insight servers and following their testing (below), but when I get to Number 3, I can't see an HTTP 400 Bad Request, instead, I'm getting ERR_BAD_SSL_CLIENT_AUTH_CERT.  I have tried different browsers and I get the same error every time I try it.  Any suggestions are appreciated.

To test connectivity with the Insight servers

1.      Go to the following page: https://ent-shasta-mr-clean.symantec.com:443/incident-mrc/1
Went to page  no problem

2.      If the connection is working correctly, you will be re-directed to http://www.symantec.com
Redirect went as expected

3.      Go to the following page: https://ent-shasta-rrs.symantec.com/mrclean
Got rejected – see screen shot

4.      If the connection is working correctly, you will see HTTP 400 Bad Request.

Cheers,

Nathalie

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Firewall is disabled. Firewall is malfunctioning.

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I need a solution

Hello all,

We are facing a random issue with the firewall and SEP service becoming corrupted for no visible reason (check attachement).

Is there a way to resolve that without requiring a full repair (add & remove program, etc.), like something that can be scripted and run remotely ?

Thanks everyone.

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Unusual Download Size of SEP 14 Content Updates Using LUA 2.3.5

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I need a solution

Hello everyone,

This morning I tried to download the content updates ( Manager Only) for SEP 14 using LUA 2.3.5 and noticed that the size of the update package is around 16 GB. Has something changed recently and the size seems to be unusual. Can any 1 please confirm if this is normal?

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ATM machine failed to get lock down policy

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I need a solution

Hi all,

I have windows xp embedded system 5.1 64 bit with 12.1 Ru4 version installed, failed to get lock down policy where windows 7 embedded can get from same group?

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Critical Problem Related to USB device Exception

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I need a solution

Dears,

i would like to ask your assistance regarding the following case.

I am enageged in a project where we connect USB biometric sensors for a customer who is using Symantec endpoint protection.

every time a user tryies to use the biometric sensor he got sensor is not connected and when we disabled antivirus, the sensor worked nice.

I asked them to add a exception for this device and they added the following GUID to their whitelist:

VID_1FAE&PID_0040.DeviceDesc    

VID_1FAE&PID_0041.DeviceDesc  

and the problem is still there 

i checked the id of a connected sensor and i found it:

USB\VID_1FAE&PID_0040&REV_0000

USB\VID_1FAE&PID_0041

I am wondering if the missed USB might cause this problem. i am afraid to ask them to change the exception they added with the second one because it takes a lot of time to do this so i am asking if i have to add the ids i got from the device with USB and this will solve the problem. or there are any other things we have to add to allow a fingerprint sensor beside adding the hardware ids to a white list.

thanks for your support and i am looking forward to your assistance

BR

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ATM machine failed to get lock down policy XP Embedded 5.1 with 12.1 Ru6 mp4 installed

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I need a solution

Hi,

I have windows xp embedded system 5.1 64 bit with 12.1 Ru4 version installed, failed to get lock down policy where windows 7 embedded can get from same group?

I have uploaded the log to this link

https://drive.google.com/file/d/0B2YOhRvDXM_wSlczSngtR3ZqelU/view?usp=sharing

I have wrongly taged added again.

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Installation failed - Launch condition

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I need a solution

Greetings all,

In some cases after deploying an upgrade of SEP in some machines i get this message in the "Deployment status" column: "Install failed, launch condition."

What does this mean? I can't find any articles about this.

Thanks for your help

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How to create groups and locations

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I need a solution

How to create groups and locations.

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