Hi all,
I've been rolling out Symantec 12.1.6 to most of our servers / clients and have come across an issue with regards to Citrix sessions.
What should happen (Before Install):
The users opens the Citrix application. The user uses the application and once they exit the application, it ended the session.
What is now happening (After Install):
The users opens the Citrix application. The user uses the application and once they exit the application, the session remains.
In Citrix connection center, you can see that it is the Notification tray icon that is keeping it open. I've read up on the issue and it gave me two solutions. (See Proposed solutions below for more detail).
- Citrix - Seamless flags
- Symantec - Disable SmcGui
Both these solutions have not worked. I was wondering if anyone could help me please.
Proposed solutions
Citrix Possible Solution:
Seamless Configuration Settings
http://support.citrix.com/article/CTX101644&searchID=26517783
I add a registry entry on my xenapp servers
Registry Key: HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Citrix/wfshell/TWI
Value Name: SeamlessFlags
Value Type: REG_DWORD
DISABLE SYSTRAY AGENT
Value: 0x20
Or Symantec Possible Solution:
Upgrade to Symantec Endpoint Protection 11.0 Maintenance Release 3 or newer.
In addition to upgrading, SmcGui must be disabled (to avoid multiple instances of that process and the SEP tray icon) by setting the following DWORD registry value on the Terminal Server:
HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\LaunchSmcGui = 0