Symantec responds that files are included in the definitions but still doesn't detect them

I have submitted a few macro virus files two days ago. Have received an automatic replies that those files are already in the definitions (tracking 39879891). But after a few days and a few definitions updates in my client (already of July 27th) it still doesn't detect those files. What is this crap? Two days to include viruses in the database and propagate them to clients is not enough? Is this 1990?

Have filed this again, but probably will just receive same automatic response..

P.S. Yep, 39885281 closed also