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*Some* clients are not updating their information on the SEPM but appear as connected (and update themselves correctly)

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I need a solution

I'm having a rather odd issue.

We have an installation with 170 endpoints, 15 of which show as "outdated", but have actually the most up-to-date virus definitions. These endpoints show as connected on the console.

If I delete them, they register automatically afterwards, and now show as "updated", even though the server console still shows old virus definitions.

If I send a remote command from the console, for example a scan, the client executes it, but the server never hears about it completing.

Finally when I look at the syslog.log in the client, it doesn't have any entries saying that it connected to the server. It's almost as if it were not even trying...

The SEPM is running 12.1.1000, as are the clients.

I honestly don't know what can be happening. Does anybody have any clue?

Thanks,

Jaime


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