Hi,
I have opened a case with symantec for this issue which is prolonging for almost 2-3 months with no solutions.
we have a linux prod box(6.5 santiago) with symantec AV. intially, the kernel was not supported and due to which scan engine was malfunctioned. we have upgraded the kernel version to the supported one. but still its having the same issue. Have provided all the logs(sadiag and sys logs) but still no solutions.
only rtvscand service is not running, smcd and symcfgd are running fine.
Last week symantec suggested us to install intelligent updater package but still its not working.
let me know if you can help me on this?
Issue:
1)Checked the service - rtvscand is stopped.
2)checkedantivirus status - malfunctioning.
3)restarted the services and checked auto-protect status - disabled(at this time services status is showing as running).
4)after a while, checked the services again - rtvscand service is stopped automatically.
Note : Attached screenshot with this.