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Clients Update Issue from a GUP

I need a solution

hello all,

I have a GUP assigned for region-A group . Now this group contains few hundred endpoints ( have diffrent subnets they are part of )  and are supposed to take updates from the GUP . For this Group. I have created muliple group update provider and specified the GUP machine and for explicit GUPs I have done the mapping of diffent subnets to the GUP . For about 250 + endpoints they are downloading updates fine from the GUP but the other endpoints in the group are not downloading definations ( most of them I cannot PING from the SEPM , last connection time for them are also 1-2 weeks old ) and some are also showing " Not Available " status in the AV Defination date in the clients tab.

What could be the problem for these endpoints not downloading the defs ? communication problems ? Corrupt installaiton or definations could also be the issue ?

Regards


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